w55 Privacy Policy

When you register for, access, or use the w55 platform, we collect certain categories of personal data. The types of data collected depend on the nature of your interaction with the platform and are limited to what is reasonably necessary for the purposes described in this Privacy Policy.

Data you provide voluntarily. When you fill out the w55 registration form, submit a KYC verification request, contact our support team, or participate in a survey or promotion, you knowingly provide us with personal data. You are under no obligation to provide data beyond what is strictly required to create and operate your account, but failure to provide mandatory data may prevent us from delivering certain services.

Data collected automatically. When you access the w55 platform, certain technical data is collected automatically via server logs, cookies, and analytics tools. This includes your IP address, browser fingerprint, device identifiers, and behavioural data such as which games you launch and how long your sessions last. This data is collected to ensure platform security, detect fraud, personalise your experience, and comply with applicable regulatory obligations.

Data from third parties. We may receive supplementary data about you from third-party service providers, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, and fraud prevention partners. This data is used solely to verify your identity, process transactions, and maintain the integrity of the w55 platform.

w55 processes your personal data for a number of legitimate purposes, each of which is described below. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected.

• Account creation and management. Your identity and contact data are used to create and maintain your w55 player account, authenticate your login sessions, and communicate important account-related information to you.
• Transaction processing. Your financial data is used to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and to maintain an accurate record of your transaction history.
• Identity verification (KYC). We are required to verify the identity of our players to prevent underage gambling, money laundering, and fraud. Your identity and verification document data are used for this purpose.
• Platform security and fraud prevention. Technical and usage data are analysed in real time to detect suspicious activity, prevent unauthorised account access, and identify patterns consistent with fraud, collusion, or bonus abuse.
• Customer support. Communications data is used to respond to your support enquiries, resolve disputes, and maintain a record of previous interactions for quality assurance purposes.
• Responsible gaming. Usage and behavioural data are monitored to identify indicators of problem gambling behaviour. Where such indicators are detected, w55 may proactively contact the player and offer responsible gaming tools such as deposit limits or self-exclusion.
• Platform improvement and analytics. Aggregated and anonymised usage data is used to analyse player behaviour trends, improve game performance, optimise the user interface, and develop new platform features.
• Marketing and promotions. Where you have opted in to marketing communications, we use your contact data to send you information about promotions, bonuses, and events relevant to your playing preferences. You may opt out at any time by contacting [email protected].
• Legal compliance. We may be required to process and retain your data to comply with applicable legal obligations, including anti-money laundering regulations, financial reporting requirements, and responses to lawful requests from competent authorities.

w55 does not sell your personal data to any third party. We may share your data with carefully selected third-party service providers who assist us in operating the w55 platform, and with competent authorities where we are legally required to do so. All third parties who receive personal data from w55 are contractually bound to process that data securely, lawfully, and only for the specified purpose.

Categories of third parties with whom data may be shared:

• Payment processors. bKash, Nagad, Rocket, Upay, and card network operators (Visa, Mastercard) receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security frameworks.
• Identity verification providers. Third-party KYC and age verification services may receive copies of your identity documents and personal details to validate your identity as required for regulatory compliance.
• Fraud prevention and security partners. We share technical and behavioural data with fraud detection platforms that help us identify and prevent unauthorised access, bonus fraud, and financial crime on the w55 platform.
• Game software providers. Casino game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data (such as a pseudonymous player identifier and session token) to deliver their game content within the w55 platform. These providers do not receive your full name, payment details, or contact information.
• Analytics providers. Aggregated, anonymised usage data may be shared with analytics platforms to help us understand player behaviour and improve the platform. No personally identifiable information is included in these data transfers.
• Legal and regulatory authorities. We may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by applicable law, court order, or legitimate regulatory instruction. We will notify you of any such disclosure to the extent permitted by law.

w55 does not transfer your personal data to parties located outside of our operational jurisdiction except where necessary to deliver the services described above (e.g., processing international card payments), and only where adequate data protection safeguards are in place.

The w55 platform uses cookies and similar tracking technologies (including web beacons and local storage objects) to ensure the platform operates correctly, to remember your preferences, and to collect usage data for analytics and security purposes.

What is a cookie? A cookie is a small text file placed on your device by a website you visit. Cookies allow the website to recognise your device on subsequent visits and to store information about your preferences and session state. Cookies do not contain executable code and cannot access other files stored on your device.

Managing cookies. Most web browsers allow you to control cookie behaviour through the browser settings menu. You may choose to block all cookies, accept only first-party cookies, or delete existing cookies from your device at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your w55 account and may cause other platform features to malfunction.

w55 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active player account, and to comply with applicable legal obligations. The following retention periods apply:

• Active account data (identity, contact, and financial data) is retained for the full duration of your active account relationship with w55.
• Transaction records (deposit and withdrawal history, bet records, game round logs) are retained for a minimum of 5 years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• KYC verification documents are retained for a minimum of 5 years from the date of account closure or the date of last transaction, whichever is later.
• Support communications (chat transcripts, email records) are retained for 3 years from the date of the interaction.
• Technical and session logs are retained for 12 months from the date of the session.
• Closed account data is retained for a minimum of 5 years following account closure to support any post-closure legal or regulatory enquiries.

After the applicable retention period has elapsed, your personal data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

w55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and w55 servers.
• Password hashing using industry-standard cryptographic algorithms. Your w55 password is never stored in plain text.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. w55 staff members can only access player data that is relevant to their specific operational role.
• Two-factor authentication (2FA) available to all player accounts as an additional layer of login security.
• Real-time fraud monitoring that scans all sessions and transactions for indicators of account compromise or fraudulent activity.
• Regular security audits and vulnerability assessments conducted by independent third-party security specialists.
• Secure server infrastructure with firewalls, intrusion detection systems, and automated threat response capabilities.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data security incident that is likely to result in a risk to your rights and interests, w55 will notify affected players within a reasonable timeframe and will take all available steps to mitigate the impact of the incident.

You also play an important role in keeping your data secure. You are responsible for maintaining the confidentiality of your w55 login credentials, for logging out of your account when using shared devices, and for notifying w55 immediately if you suspect your account has been compromised.

As a w55 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within 30 days.

1. Right of access. You have the right to request a copy of the personal data w55 holds about you, along with information about how it is being used and with whom it has been shared.
2. Right to rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details (such as your contact number or email address) directly within your w55 account settings.
3. Right to erasure. You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and no other legal basis for processing exists. Note that we may be required to retain certain data (such as transaction records) for legal compliance purposes even after an erasure request is submitted.
4. Right to restriction of processing. You have the right to request that w55 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
5. Right to data portability. Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
6. Right to withdraw consent. Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
7. Right to object. You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of w55's legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds that override your interests.

w55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via their registered email address or mobile number at least 14 days before the changes take effect. The updated Privacy Policy will also be published at w55.cam/privacy-policy with a revised "Last Updated" date.

Your continued use of the w55 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and request account closure before the effective date.

Previous versions. Archived versions of the w55 Privacy Policy are available on request by contacting our support team. We maintain records of all previous versions and the dates on which they were in effect.

Contact us about privacy. If you have any questions, concerns, or complaints about this Privacy Policy or about how w55 handles your personal data, please contact us using the details below. We take all privacy enquiries seriously and will respond within 5 working days:

• Support email: [email protected]
• WhatsApp (10:00–24:00 BST): +880 1700-000000

This Privacy Policy was last reviewed and updated in January 2026. It applies to all players of the w55 platform regardless of location, and governs all personal data collected from the date of publication.