w55 Responsible Gaming Commitment

w55 enforces a strict minimum age requirement of 18 years for all players. No person under the age of 18 may register an account, make a deposit, claim a bonus, or participate in any game or betting market offered on the w55 platform. This policy applies to all players regardless of their location within Bangladesh, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Age verification process. During the Know Your Customer (KYC) verification stage, w55 requires all players to submit a valid government-issued identity document confirming their date of birth. Acceptable documents include a National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority. Accounts that cannot be verified as belonging to an adult aged 18 or above will be permanently suspended and any funds held will be handled in accordance with our Terms and Conditions.

Protecting minors. If you share a device with anyone under the age of 18, we strongly recommend using device-level password protection and browser restrictions to prevent access to the w55 platform. w55 also supports third-party parental control software that can be installed on shared devices to block access to gambling websites.

For the vast majority of players, gambling on w55 is a safe and entertaining pastime. However, for a small number of people, gambling can become problematic. The first step toward getting help is recognising that there may be a problem. Below are some common warning signs that gambling may be having a negative impact on your life or the life of someone you care about.

If you recognise any of the above signs in your own behaviour, please take action now. w55 provides a range of self-help tools described in the sections below, and our support team is available to assist you in activating them immediately. You do not need to have reached a crisis point to seek help — early action is always better.

Self-exclusion is the most powerful responsible gaming tool available on the w55 platform. When you activate self-exclusion, your account is immediately suspended and you are blocked from accessing all games, betting markets, and financial features for the duration of your chosen exclusion period. During a self-exclusion period, w55 will also suppress all marketing communications to your registered contact details.

Available self-exclusion periods:

• 6 months — suitable for players who need a significant break to reassess their relationship with gambling.
• 12 months — recommended for players who have identified clear signs of problem gambling behaviour.
• 5 years — for players who require a long-term break and want to significantly reduce the risk of relapse.
• Permanent exclusion — irreversible account closure with no possibility of reinstatement under any circumstances.

How to activate self-exclusion on w55:

If you are unable to access your account to activate self-exclusion, or if you would prefer to have the exclusion applied immediately by a member of staff, contact our support team directly at [email protected] or via WhatsApp. We will process the request without delay.

Setting deposit limits is one of the most effective ways to maintain control over your gambling spending on w55. Limits can be configured to restrict the total amount you are able to deposit into your w55 account within a given time period. Once a limit is reached, further deposits will be declined until the time period resets or a new limit is applied.

Reducing a limit takes effect immediately. If you set a daily deposit limit of ৳2,000 and then reduce it to ৳1,000, the lower limit applies right away. Increasing a limit is subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether the increase is genuinely in your best interest.

Deposit limits can be set and managed through the Responsible Gaming section of your w55 account settings. If you need assistance configuring your limits, our support team is available to guide you through the process.

The w55 time-out feature allows you to take a short, defined break from the platform without permanently closing your account. During a time-out period, your account is suspended and you cannot log in, place bets, or make deposits. At the end of the time-out period, your account automatically reactivates unless you choose to extend the break or activate self-exclusion.

Available time-out periods:

• 24 hours — a brief pause to step back and clear your head after an intense or frustrating session.
• 72 hours — a short break spanning a long weekend, recommended after a significant loss.
• 7 days — a one-week break for players who feel they are playing more frequently than planned.
• 30 days — a month-long cool-off period for players who need more time to reassess their habits.

Unlike self-exclusion, time-out periods are designed as a temporary measure. If during a time-out period you feel that a longer break is needed, you can contact support to convert the time-out into a formal self-exclusion. The reverse — ending a time-out early — is not possible once activated, as this would undermine the purpose of the feature.

Beyond self-exclusion, deposit limits, and time-out features, w55 offers a broader set of player protection tools designed to keep you informed, in control, and safe while using the platform.

• Session time reminders. Configure your account to display a notification after a defined period of continuous play — for example, every 30, 60, or 90 minutes. The reminder shows your total session duration and your net wagering result, giving you a clear picture of your activity before you decide whether to continue.
• Account activity history. Your w55 account provides a complete, transparent record of all deposits, withdrawals, bets placed, and games played, accessible at any time via the transaction history section. Reviewing your history regularly is a healthy habit that keeps your spending visible.
• Account statement. Request a detailed monthly statement of your w55 account activity, including total deposited, total withdrawn, and net gaming result. This document can be useful for personal financial review or for sharing with a trusted counsellor.
• Wager limits. In addition to deposit limits, eligible players can request a per-bet maximum stake limit to prevent placing single bets above a specified amount.
• Marketing opt-out. You can opt out of all promotional communications from w55 at any time. Once opted out, you will no longer receive bonus offers, promotional emails, or WhatsApp marketing messages that could trigger an impulse to return to the platform.
• Account freeze request. If you believe your account security has been compromised, or if you want to prevent any activity while you seek advice about your gambling behaviour, you can request an immediate account freeze by contacting support. This differs from self-exclusion in that it is primarily a security tool, but it has the same practical effect of preventing access.

All of these tools are available free of charge and can be activated or configured through your account settings or by contacting the w55 support team. We encourage all players — not just those experiencing difficulties — to familiarise themselves with these features and use them proactively.

If you feel that gambling is becoming a problem for you or for someone close to you, please do not wait before seeking help. Problem gambling is a recognised condition and effective support is available. Reaching out early greatly improves the chances of a positive outcome.

Contact w55 support directly. Our responsible gaming team can be reached through the following channels. All enquiries are handled with complete confidentiality:

• Support email: [email protected]
• WhatsApp (10:00–24:00 BST): +880 1700-000000

When you contact us about a responsible gaming concern, a trained team member will discuss the available options with you, help you activate any protective tools you choose, and ensure that your account is handled appropriately. You will never be pressured to continue playing or to delay taking protective action.

Talking to someone you trust. If you are not ready to contact a formal support service, consider speaking honestly with a trusted family member, friend, or religious leader about your situation. In Bangladeshi society, the support of family — whether in Dhaka, Chittagong, or elsewhere — can be an invaluable first step toward addressing a gambling problem. You do not need to face this alone.

Professional counselling. If you feel your situation requires professional intervention beyond what w55 can provide, we encourage you to seek independent advice from a mental health professional or counselling service in your area. A qualified counsellor can help you understand the patterns driving your gambling behaviour and develop strategies to regain control.

w55 is an offshore online casino and sports betting platform serving players across Bangladesh. We take our duty of care toward our players seriously, and we are committed to the following principles as part of our responsible gaming pledge:

• We will never knowingly allow anyone under the age of 18 to open an account or place a bet on the w55 platform.
• We will always provide free, easy-to-use responsible gaming tools to every registered player, regardless of their account status or betting history.
• We will never use marketing tactics that target vulnerable individuals, including players who have previously self-excluded or requested marketing opt-out.
• We will always respond promptly and compassionately to any player who contacts us with a responsible gaming concern.
• We will never make it difficult for a player to close their account, activate self-exclusion, or reduce their deposit limits.
• We will always train our support staff to recognise indicators of problem gambling and to handle related enquiries with the care they deserve.
• We will continuously review and improve our responsible gaming policies and tools to reflect best practices in player protection.